Customer Support Associate

Aurawoo International Pvt. Ltd.

responsibilities

• understanding the products and services provided by the company.

• preparing company policies and procedures.

• developing training lessons with service delivery systems.

• managing a team of customer support representatives.

• supporting the customer through an email ticketing system and phone calls.

• resolving customer complaints and queries.

• providing detailed information to customers.

• monitoring the performance of individual representatives.

• maintaining records of each phone call for future reference.

• assisting the hr department with hiring new employees.

• providing the new employees with training sessions for enhancing their skills.

• offering exceptional customer service and satisfaction.

• following up with customers for any further information.

• taking feedback from the customers.

• negotiating the terms and conditions with the customer.

• contributing the work to the company’s knowledge base.

• maintaining a healthy relationship with the clients.

• adhering to the company’s rules and regulations.

office is in hsr sector-2(hustlehub tech park)

experience, qualifications & person type

the ideal candidate is someone who – - candidate should have 0-2 years of experience in customer support

- owns a laptop.

- candidates preferred with at least under-graduation.

- has excellent communication & convincing skills

- should be fluent in english and hindi, local language

- disciplined & follows sales procedure.

- is customer-oriented and never over-promises

- is a team player, works well in groups & optimizes for the team

- is comfortable with ambiguity

- age group between 20-30.

compensation

- 16k to 22k ctc per month + incentives. - on completion of successful training period eligible for one time /- bonus one time.

- will be /- per month for his own laptop.

- salary and incentives are applicable to tds.(as per income tax law

work days & timings

we have a 6-day working week. independence is offered to choose work timing

• Experience

  0 - 2 Years

• No. of Openings

  100

• Education

  Any Bachelor Degree

• Role

  Customer Support Associate

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office