key responsibilities:
1. assist passengers with check-in and boarding processes: this involves checking passengers in, issuing boarding passes, and ensuring they board the correct flight.
2. provide customer service: address passenger inquiries, resolve complaints, and assist with special requests to ensure a positive airport experience.
3. handle baggage: tag luggage, load/unload baggage onto/from aircraft, and ensure proper transportation to the correct destination.
4. ensure safety and security: adhere to airport regulations and protocols to maintain a safe and secure environment for passengers and staff.
5. collaborate with airline and airport staff: coordinate with various teams to ensure smooth operations and timely departures/arrivals.
required skills and expectations:
1. excellent communication skills: clear and effective communication is essential when interacting with passengers and colleagues.
2. customer service orientation: a friendly and helpful attitude is crucial in providing excellent service to passengers.
3. ability to work under pressure: airport environments can be fast-paced and unpredictable, so the ability to remain calm and focused is important.
4. attention to detail: accuracy is critical when handling luggage, tickets, and passenger information to prevent errors and ensure smooth operations.
5. physical fitness: the job may involve lifting heavy baggage and standing for long periods, so physical stamina is necessary.
Experience
0 - 1 Years
No. of Openings
30
Education
12th Pass, 10th Pass, Any Bachelor Degree, Any Master Degree
Role
Airport Staff
Industry Type
Aviation / Airline / Aerospace
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
kolkata