key responsibilities:
1. assist passengers: provide assistance to airline passengers before and after their flights, including helping them check-in, check their baggage, and navigate the airport.
2. handle boarding process: manage the boarding process by ensuring passengers board the correct flight on time and assist with any inquiries or issues that arise.
3. ensure security: maintain a safe and secure airport environment by following security protocols, monitoring baggage screening, and reporting any suspicious activities.
4. provide customer service: offer excellent customer service by answering questions, resolving complaints, and ensuring passengers have a positive experience at the airport.
5. coordinate with airlines: collaborate with airline staff to ensure smooth operations, communicate any changes or delays, and assist with any necessary coordination.
required skills and expectations:
1. strong communication skills: ability to communicate effectively with passengers, airline staff, and other airport employees.
2. customer-oriented: willingness to provide exceptional service to passengers and resolve any issues or concerns they may have.
3. attention to detail: ability to pay close attention to details to ensure accuracy in tasks like baggage handling and boarding processes.
4. ability to work under pressure: capability to handle stressful situations and adapt to changing circumstances in a fast-paced airport environment.
5. team player: willingness to work collaboratively with colleagues to ensure efficient airport operations and passenger satisfaction.
Experience
0 - 1 Years
No. of Openings
27
Education
12th Pass, 10th Pass, I.T.I. [Computer Operator and Programming Assistant], B.A, B.Arch, B.C.A, B.B.A, B.Com, Bachelor of Hotel Management, Any Bachelor Degree
Role
Airport Staff
Industry Type
Aviation / Airline / Aerospace
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
kolkata