key responsibilities:
1. assist passengers during check-in process: you will be responsible for helping passengers with check-in procedures, including issuing boarding passes and luggage tags.
2. manage boarding procedures: you will oversee the boarding process, ensuring passengers board the correct flight and assisting with any issues that arise.
3. handle customer inquiries: you will address passenger queries regarding flights, schedules, and other airport-related information, providing excellent customer service at all times.
4. ensure safety and security: you will be required to follow strict safety and security protocols to maintain a safe airport environment for passengers and staff.
5. collaborate with airline staff: you will work closely with airline personnel to coordinate flight schedules, resolve passenger issues, and ensure smooth operations at the airport.
required skills and expectations:
1. strong communication skills: you must have excellent verbal communication skills to effectively interact with passengers and colleagues.
2. customer service orientation: a customer-centric approach is crucial in this role to deliver a positive experience for passengers.
3. attention to detail: precision and accuracy are essential when handling passenger documents and flight information.
4. ability to work under pressure: the airport environment can be fast-paced and challenging; you should be able to remain calm and focused during busy times.
5. team player: collaboration with other airport and airline staff is key to ensuring seamless operations and passenger satisfaction.
Experience
0 - 1 Years
No. of Openings
30
Education
12th Pass, 10th Pass, Any Bachelor Degree, Any Master Degree
Role
Airport Ground Staff
Industry Type
Aviation / Airline / Aerospace
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
Kolkata