job title: airport ground staff
location: any airport in india
department: ground operations
job summary
the ground staff is responsible for providing customer service, ensuring smooth airport operations, assisting passengers, and supporting airline procedures at the terminal.
key responsibilities
passenger check-in, boarding, and departure formalities
baggage handling & tagging
assisting passengers with queries, seat upgrades, and special assistance
coordinating with security, ramp, and airline teams
ensuring safety standards and airline guidelines
preparing reports, documentation & flight data
managing arrival passengers, conveyor belt support, and lost & found process
maintaining professional behaviour and customer service quality
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eligibility criteria
minimum 12th pass (hsc)
age: 18–30 years
good communication in hindi/english
presentable personality & customer-friendly attitude
physically fit (no major medical issues)
freshers can apply
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preferred qualifications (optional)
aviation certificate / ground staff training certificate
diploma in hospitality / tourism / aviation
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salary range
₹18,000 – ₹32,000 (depending on performance, location, company policy)
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documents required
10th & 12th marksheet
aadhaar card
pan card
passport-size photos
aviation certificate (if available);