key responsibilities:
1. assisting passengers: airport ground staff are responsible for assisting passengers during check-in, boarding, and disembarkation. they help passengers with luggage, provide information about flight schedules, and guide them to the appropriate boarding gates.
2. ensuring safety and security: ground staff play a crucial role in ensuring the safety and security of passengers, crew, and aircraft. they are trained to handle emergency situations and to follow safety protocols at all times.
3. handling baggage: ground staff are responsible for handling passengers' baggage, including tagging, loading, and unloading it onto the aircraft. they ensure that luggage is securely transported to the correct destination.
4. providing customer service: airport ground staff must have excellent customer service skills. they assist passengers with queries, complaints, and requests, ensuring a positive and friendly experience for all travelers.
5. collaborating with other airport departments: ground staff work closely with other airport departments, such as security, maintenance, and ground operations, to ensure smooth and efficient airport operations.
required skills and expectations:
1. excellent communication skills
2. ability to work in a fast-paced environment
3. attention to detail
4. ability to work well in a team
5. flexibility with work hours
6. basic computer skills
7. physically fit and able to lift heavy baggage
Experience
0 - 1 Years
No. of Openings
30
Education
12th Pass, 10th Pass, Bachelor of Hotel Management, Any Bachelor Degree, Any Master Degree
Role
Airport Ground Staff
Industry Type
Aviation / Airline / Aerospace
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
Kolkata