key responsibilities:
1. assist passengers during check-in and boarding process: as airport ground staff, you will be responsible for helping passengers with check-in procedures and boarding processes, ensuring a smooth and hassle-free experience for travelers.
2. handle baggage and cargo: you will be required to manage baggage and cargo handling activities, including tagging, loading, and unloading luggage onto aircraft, and ensuring proper handling to prevent damage.
3. provide customer service: as the face of the airline, you will need to offer excellent customer service to passengers by addressing their queries, providing information, and assisting them with any needs they may have.
4. ensure safety and security: it is essential to prioritize safety and security measures at all times, including following airport regulations, conducting security checks, and monitoring passenger activities to prevent any security breaches.
5. coordinate with other airport staff: collaboration with other airport personnel, including pilots, cabin crew, and ground operations team, is crucial to ensure efficient and seamless operations.
required skills and expectations:
1. good communication skills: you should possess excellent verbal communication skills to interact effectively with passengers and team members.
2. attention to detail: attention to detail is essential to accurately handle baggage, cargo, and documentation.
3. ability to work in a fast-paced environment: working at an airport can be fast-paced and demanding, so you must be able to multitask and work efficiently under pressure.
4. customer-oriented mindset: having a customer-centric approach and a friendly demeanor is crucial in providing top-notch service to passengers.
5. flexibility and adaptability: being adaptable to changing situations and schedules is important in the aviation industry, so you should be flexible in your work approach.
Experience
Fresher
No. of Openings
30
Education
12th Pass, 10th Pass, I.T.I., B.A, B.Com, B.Ed, B.Tech, Any Bachelor Degree, M.A, M.Tech
Role
Airport Ground Staff
Industry Type
Aviation / Airline / Aerospace
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
Kolkata