key responsibilities:
1. assisting passengers: provide assistance to passengers during check-in, boarding, and disembarkation, ensuring a smooth and pleasant experience.
2. baggage handling: assist passengers with their luggage, ensuring proper handling and loading onto the aircraft.
3. security checks: conduct security checks on passengers and carry-on luggage to maintain airport safety and security.
4. flight coordination: communicate effectively with the flight crew to coordinate ground activities and ensure timely departures and arrivals.
5. customer service: address passenger inquiries, complaints, and requests in a professional and courteous manner, striving to exceed customer expectations.
required skills and expectations:
1. strong communication skills: ability to effectively communicate with passengers, colleagues, and flight crew in a clear and friendly manner.
2. customer service orientation: a customer-focused approach to handling passenger interactions and resolving issues.
3. attention to detail: ability to handle multiple tasks simultaneously while maintaining accuracy and efficiency.
4. physical fitness: ability to lift heavy luggage and stand for long periods, as the role may involve physical work.
5. team player: willingness to collaborate with fellow ground staff members and support a positive work environment.
Experience
0 - 1 Years
No. of Openings
50
Education
12th Pass, 10th Pass, Any Bachelor Degree, Any Master Degree
Role
Airport Ground Staff
Industry Type
Aviation / Airline / Aerospace
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
kolkata