key responsibilities:
1. assist passengers during check-in and boarding: airport ground staff are responsible for helping passengers at various stages of their journey, from check-in to boarding the aircraft.
2. handle baggage: they are responsible for ensuring that passengers' luggage is properly checked and loaded onto the aircraft, as well as assisting with lost or damaged baggage.
3. provide customer service: airport ground staff must provide excellent customer service to passengers, addressing any concerns or queries they may have.
4. coordinate with other airport staff: they work closely with other airport staff, such as security personnel and airline crew, to ensure the smooth operation of flights.
5. ensure safety and security: airport ground staff are trained to follow all safety and security protocols to ensure the safety of passengers and staff.
required skills and expectations:
1. good communication skills: airport ground staff must have excellent communication skills to interact with passengers and other airport staff effectively.
2. ability to work under pressure: they must be able to work in a fast-paced environment and handle multiple tasks simultaneously.
3. attention to detail: airport ground staff must have a keen eye for detail to ensure that all procedures are followed accurately.
4. physical fitness: they may be required to lift heavy luggage and stand for long periods, so physical fitness is important for this role.
5. professionalism: airport ground staff must maintain a professional demeanor at all times, representing the airline or airport in a positive light.
Experience
Fresher
No. of Openings
30
Education
12th Pass, 10th Pass, Any Bachelor Degree, Any Master Degree
Role
Airport Ground Staff
Industry Type
Aviation / Airline / Aerospace
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
Kolkata