key responsibilities:
1. assisting passengers: airport ground staff are responsible for helping passengers with check-in, baggage handling, and boarding procedures to ensure a smooth travel experience.
2. ensuring safety and security: ground staff must follow all safety and security protocols to maintain a safe environment for passengers, crew, and airport personnel.
3. communicating effectively: ground staff need to communicate clearly and professionally with passengers, airline staff, and other airport personnel to provide information and assistance as needed.
4. managing flight schedules: ground staff are responsible for coordinating flight schedules, gate assignments, and other logistics to ensure timely departures and arrivals.
5. handling emergencies: in the event of an emergency such as a medical issue or security threat, ground staff must follow protocols to handle the situation efficiently and effectively.
required skills and expectations:
1. good communication skills: the ability to communicate effectively with passengers and colleagues is essential for airport ground staff.
2. strong customer service skills: ground staff should be friendly, helpful, and patient when assisting passengers to provide a positive experience.
3. attention to detail: accuracy and attention to detail are important for tasks like checking in passengers and handling luggage.
4. ability to work under pressure: airport ground staff must be able to handle high-stress situations calmly and efficiently.
5. flexibility: ground staff may need to work irregular hours, including nights, weekends, and holidays, so flexibility in scheduling is important.
Experience
0 - 1 Years
No. of Openings
30
Education
12th Pass, 10th Pass, Any Bachelor Degree, Any Master Degree
Role
Airport Ground Staff
Industry Type
Aviation / Airline / Aerospace
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
Kolkata