- greeting and assisting passengers: as an airport ground staff, you will be responsible for welcoming passengers, answering their queries, and providing them with necessary assistance to ensure a smooth travel experience.
- managing luggage: you will be in charge of handling passengers' luggage, ensuring that it is safely loaded onto the aircraft and unloaded upon arrival.
- ensuring safety and security: it is crucial to maintain a safe and secure environment for passengers, staff, and aircraft by following all security protocols and regulations.
- boarding and disembarking assistance: you will assist passengers during the boarding and disembarking process, ensuring that it is done efficiently and without any issues.
- customer service: providing excellent customer service by addressing passengers' concerns, resolving complaints, and ensuring their comfort throughout their time at the airport.
- communication with other airport staff: collaborating with other ground staff, pilots, cabin crew, and air traffic control to coordinate the movement of passengers and aircraft.
skills and expectations:
- good communication skills to interact with passengers and colleagues effectively.
- ability to work well under pressure in a fast-paced environment.
- attention to detail to ensure accuracy in luggage handling and passenger assistance.
- customer-oriented mindset to prioritize passenger satisfaction.
- willingness to adhere to strict safety and security procedures at all times.
Experience
Fresher
No. of Openings
30
Education
12th Pass, 10th Pass, I.T.I., B.A, B.Com, B.Ed, B.Tech, Any Bachelor Degree, M.A, M.Tech
Role
Airport Ground Staff
Industry Type
Aviation / Airline / Aerospace
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
kolkata