key responsibilities:
1. assist passengers during check-in and boarding processes: airport ground staff are responsible for helping passengers with the check-in process, ensuring their baggage is properly tagged and loaded onto the correct flight, and assisting them with boarding the aircraft in an orderly manner.
2. provide customer service at the airport: ground staff must provide excellent customer service to passengers by addressing their queries, concerns, and providing necessary information about flight schedules, delays, and airport facilities.
3. ensure safety and security protocols are followed: ground staff play a crucial role in ensuring the safety and security of passengers, crew, and aircraft by following all standard operating procedures and regulations set by the airport authorities.
4. handle baggage and cargo: ground staff are responsible for handling and loading baggage and cargo onto the aircraft, ensuring that it is safely stowed and balanced to maintain the aircraft's stability during flight.
required skills and expectations:
1. good communication skills: ability to communicate effectively with passengers, crew, and airport authorities in a clear and concise manner.
2. customer service orientation: willingness to assist passengers and provide them with a pleasant travel experience.
3. attention to detail: ability to pay close attention to detail to ensure accuracy in baggage handling and other tasks.
4. physical fitness: ability to lift and carry heavy baggage and work long hours on your feet in a fast-paced airport environment.
Experience
0 - 1 Years
No. of Openings
30
Education
12th Pass, 10th Pass, Any Bachelor Degree, Any Master Degree
Role
Airport Ground Staff
Industry Type
Aviation / Airline / Aerospace
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
kolkata