key responsibilities:
1. manage booking and reservations: handle customer inquiries, book flights, and make reservations according to customer preferences and budget.
2. provide customer service: address customer concerns, provide information about flights, and assist with any issues before, during, and after the flight.
3. process tickets and payment: issue tickets, accept payments, and ensure all transactions are accurately recorded.
4. coordinate with airlines: communicate with airlines to confirm flight details, resolve booking issues, and coordinate special requests for customers.
5. keep records updated: maintain accurate records of bookings, payments, and customer information for future reference.
required skills and expectations:
1. excellent communication skills: ability to communicate clearly and effectively with customers, airlines, and team members.
2. strong attention to detail: thoroughly check booking details, payment information, and customer preferences to ensure accuracy.
3. customer service orientation: dedication to providing exceptional service to ensure customer satisfaction and loyalty.
4. organizational skills: ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.
5. knowledge of airport operations: familiarity with airport cargo handling and ground staff duties to assist customers with relevant information and services.
Experience
1 Years
No. of Openings
30
Education
12th Pass, 10th Pass, B.A, B.Arch, B.C.A, B.B.A, B.Com, B.Ed, BDS, Bachelor of Hotel Management
Role
Air Ticketing Staff
Industry Type
Aviation / Airline / Aerospace
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
kolkata