- key responsibilities:
1. issuing air tickets: you will be responsible for issuing air tickets to customers based on their travel requirements and preferences.
2. providing information: you will need to provide accurate and up-to-date information to customers regarding flight schedules, fares, availability, and any other queries they may have.
3. handling reservations: you will assist customers in making flight reservations, ensuring that their preferences are accommodated whenever possible.
4. handling customer queries: you will be required to handle customer queries and complaints in a professional and courteous manner, providing necessary assistance to ensure customer satisfaction.
5. coordinating with airlines: you will need to coordinate with various airlines to check for flight availability, make bookings, and resolve any issues that may arise during the booking process.
- required skills and expectations:
1. good communication skills: you should have excellent verbal and written communication skills to interact effectively with customers and airline representatives.
2. attention to detail: you must be detail-oriented to accurately process bookings, handle reservations, and issue tickets without errors.
3. problem-solving abilities: you should have the ability to think quickly and find solutions to customer issues or complaints.
4. ability to work under pressure: you must be able to work efficiently in a fast-paced environment, especially during peak travel seasons or in case of flight disruptions.
5. basic computer skills: you should be proficient in using computer systems and reservation software to process bookings and issue tickets.
Experience
Fresher
No. of Openings
30
Education
12th Pass, 10th Pass, B.A, B.C.A, B.B.A, B.Ed, Bachelor of Hotel Management, Any Bachelor Degree, Post Graduate Diploma [Other], M.A
Role
Air Ticketing Agent
Industry Type
Aviation / Airline / Aerospace
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
kolkata