key responsibilities:
1. issue domestic and international flight tickets: responsible for issuing both domestic and international flight tickets to customers based on their requirements.
2. handle reservations and bookings: assist customers in making reservations and bookings for their flights, ensuring accuracy and timeliness.
3. provide customer service: answer queries, resolve issues, and provide assistance to customers regarding their travel plans, ticketing, and any other related concerns.
4. coordinate with airlines: communicate with airlines to check seat availability, confirm bookings, and make necessary arrangements for customers.
5. maintain records: keep accurate records of ticket sales, reservations, cancellations, and other relevant information for future reference and reporting.
required skills and expectations:
1. good communication skills: ability to effectively communicate with customers, airlines, and colleagues to provide excellent service.
2. knowledge of airport operations: understanding of airport cargo handling and ground staff responsibilities to assist customers efficiently.
3. attention to detail: ability to accurately process ticket bookings, reservations, and other critical information.
4. customer service orientation: focus on delivering high-quality customer service and addressing customer needs effectively.
5. basic computer skills: proficiency in using computer systems and ticketing software to process bookings and manage customer information.
Experience
Fresher
No. of Openings
25
Education
12th Pass, 10th Pass, B.A, B.C.A, B.B.A, B.Com, B.Ed, Bachelor of Hotel Management, Any Bachelor Degree, M.A
Role
Air Ticketing Agent
Industry Type
Aviation / Airline / Aerospace
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
kolkata