- handling air ticket booking inquiries: the air ticketing executive will be responsible for receiving inquiries from customers regarding flight bookings and providing them with suitable options based on their preferences and budget.
- making reservations and issuing tickets: the executive will be required to make reservations for customers on various airlines, ensuring all necessary details are accurate and processing ticket issuance promptly.
- providing information on flight schedules and fares: the job involves assisting customers with information on flight schedules, availability, and fares, helping them make informed decisions for their travel plans.
- resolving customer queries and complaints: the executive should address any customer concerns or complaints related to ticketing and strive to provide satisfactory resolutions to maintain customer satisfaction.
- coordinating with airlines and travel agencies: communication with airlines and travel agencies to secure bookings, resolve issues, and ensure smooth coordination for seamless ticketing services.
- maintaining records of bookings and transactions: the candidate should keep accurate records of all bookings, transactions, and customer details for future reference and reporting purposes.
required skills and expectations:
- good communication skills to interact effectively with customers and airline representatives.
- knowledge of air ticketing systems and reservation software to handle bookings efficiently.
- attention to detail to ensure accuracy in ticket issuance and customer information.
- ability to work in a fast-paced environment and multitask effectively.
- basic computer skills for managing bookings and transactions on computer systems.
- customer service orientation to provide excellent assistance and support to customers.
Experience
0 - 1 Years
No. of Openings
34
Education
12th Pass, 10th Pass, I.T.I. [Computer Operator and Programming Assistant], B.A, B.Arch, B.C.A, B.B.A, B.Com, Bachelor of Hotel Management, Any Bachelor Degree
Role
Air Ticketing Agent
Industry Type
Aviation / Airline / Aerospace
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
Kolkata