- make outbound calls to prospective customers: tele callers will be responsible for making outgoing calls to potential customers to generate leads or sales for the company. this may involve cold calling or following up on warm leads.
- answer incoming calls from customers: tele callers will also handle incoming calls from customers who may have queries, complaints, or require assistance. they must be able to address customer concerns in a professional and timely manner.
- maintain customer databases: tele callers will update and maintain customer databases with accurate and current information. this will help in tracking leads, follow-ups, and customer interactions.
- provide information about products or services: tele callers should have a good understanding of the company's products or services and be able to effectively communicate this information to customers over the phone.
skills and expectations:
1. proficient in english typing: tele callers must have good typing skills in english to quickly input data and take notes during calls.
2. basic computer skills: tele callers should be comfortable using basic computer programs and applications for data entry, call tracking, and communication.
3. excellent communication skills: tele callers should have strong verbal communication skills to effectively interact with customers over the phone and provide information clearly.
4. customer service orientation: tele callers must have a customer-centric approach and be able to handle customer inquiries and complaints with empathy and professionalism.
5. ability to work independently: as the job is remote, tele callers must be self-motivated and able to manage their time effectively while working from home.