Client Servicing Executive

Impact HR & KM Solutions

Okay, here's a Client Servicing job description tailored for Latur, Maharashtra, India, keeping in mind the current date and time and the local context:

Job Title: Client Servicing Executive / Officer

Department: Customer Service / Client Relations / Account Management

Reports To: Client Servicing Manager / Team Leader / Account Manager

Location: Latur, Maharashtra, India

Job Summary:

We are seeking a dedicated and customer-focused Client Servicing Executive/Officer to provide exceptional service and build strong relationships with our clients in the Latur region. The ideal candidate will be responsible for understanding client needs, addressing inquiries, resolving issues, and ensuring client satisfaction. Excellent communication skills in local languages and a proactive approach to client management are essential.

Responsibilities:

Client Relationship Management: Serve as the primary point of contact for assigned clients in the Latur region, building and maintaining strong, long-lasting relationships based on trust and understanding.

Understanding Client Needs: Proactively understand clients' business objectives, challenges, and requirements to provide relevant support and identify potential opportunities for our [Specify Products/Services].

Handling Client Inquiries: Respond promptly and professionally to client inquiries via phone, email, and in-person meetings, providing accurate information and assistance.

Issue Resolution: Investigate and resolve client issues and complaints efficiently and effectively, ensuring client satisfaction and escalating complex issues as necessary.

Providing Product/Service Information: Offer detailed information about our [Specify Products/Services], including features, benefits, and usage.

Processing Client Requests: Handle client requests such as service modifications, upgrades, and account adjustments accurately and in a timely manner.

• Experience

  1 - 2 Years

• No. of Openings

  1

• Education

  B.A, B.C.A, B.B.A, B.Com, B.Sc, B.E, M.Com

• Role

  Client Servicing Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Impact HR Services Ravi Chambers Basement, Below Laminate Gallery, Office No 8, Canada Corner