key responsibilities:
1. assisting passengers: you will be responsible for assisting passengers during check-in, boarding, and disembarkation, ensuring a smooth and hassle-free travel experience.
2. baggage handling: you will help passengers with their luggage, making sure it is tagged correctly and loaded onto the aircraft safely.
3. security checks: conducting security checks on passengers and their belongings to comply with safety regulations and airport procedures.
4. gate operations: managing the boarding process, checking boarding passes, and guiding passengers to their seats on the aircraft.
5. customer service: providing excellent customer service by addressing passenger queries, resolving issues, and ensuring customer satisfaction throughout their journey.
required skills and expectations:
1. good communication skills: ability to communicate effectively with passengers and team members.
2. attention to detail: being meticulous in handling luggage, completing paperwork, and conducting security checks accurately.
3. customer-centric approach: prioritizing passenger satisfaction and going the extra mile to assist them.
4. adaptability: being flexible to work in shifts, weekends, and holidays as per airline schedules.
5. physical fitness: ability to lift heavy luggage and stand for long periods during boarding operations.