key responsibilities:
1. cargo handling: coordinate and oversee the loading and unloading of cargo onto and off of aircraft, ensuring safe and efficient handling.
2. inventory management: maintain accurate records of all incoming and outgoing cargo, including proper documentation and labeling.
3. communication: liaise with airline staff, ground crew, and other relevant personnel to ensure smooth operations and timely delivery of cargo.
4. quality control: inspect cargo to ensure it meets safety regulations and quality standards before loading onto aircraft.
5. customer service: assist customers with inquiries, tracking shipments, and resolving any issues or complaints in a professional manner.
required skills and expectations:
1. knowledge of cargo handling: understanding of basic cargo handling procedures and safety practices.
2. attention to detail: ability to accurately document, label, and track cargo shipments.
3. communication skills: strong verbal and written communication skills to interact with team members and customers effectively.
4. physical fitness: ability to lift heavy objects and work in a fast-paced environment.
5. problem-solving skills: capacity to troubleshoot issues quickly and make decisions under pressure.