Screens Incoming And Outgoing Calls To Ensure Quality Customer Service, And Adherence To The Policies And Procedures Of The Organization.
Has Knowledge Of Commonly-Used Concepts, Practices, And Procedures Within A Particula...
-Verifying and closing calls
-Identify, research, and resolve customer issues using the computer system.
-Recommend process improvements.
-Perform customer verifications
-Organize workflow to meet customer time frames