-Verifying and closing calls
-Identify, research, and resolve customer issues using the computer system.
-Recommend process improvements.
-Perform customer verifications
-Organize workflow to meet customer time frames
Screens Incoming And Outgoing Calls To Ensure Quality Customer Service, And Adherence To The Policies And Procedures Of The Organization.
Has Knowledge Of Commonly-Used Concepts, Practices, And Procedures Within A Particula...