Wipro
Gurgaon, Delhi

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Your Impact as a Customer Care Specialist Customer Service Through Calls, Chats & Emails Ensure Timely and Accurate Service Delivery At Defined Productivity Levels Build Client & Domain Knowledge to Be Able to Deliver a Resolution On the First Conversation Ensure Adherence to Client Service Level Agreements (slas) like Customer Satisfaction, Service Level, handle Time & Customer Effort Maintain Internal & Client Level Delivery Quality On Calls, Chats & Email Conversations Adhere to Customer Service Attendance & Accountability Policies Identify, Share and Support Operational Improvements education.

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