Wipro

Your Impact as a Customer Care Specialist
Customer Service Through Calls, Chats & Emails
Ensure Timely and Accurate Service Delivery At Defined Productivity Levels
Build Client & Domain Knowledge to Be Able to Deliver a Resolution On the First Conversation
Ensure Adherence to Client Service Level Agreements (slas) like Customer Satisfaction, Service Level,
handle Time & Customer Effort
Maintain Internal & Client Level Delivery Quality On Calls, Chats & Email Conversations
Adhere to Customer Service Attendance & Accountability Policies
Identify, Share and Support Operational Improvements
education.