Overview
Company name: VOIS INC
VOIS is a Calgary based telecommunication company, since our inception in 2006 we have enjoyed steady growth and continue to provide a personal and friendly service, we pride ourselves in our services and bend over backwards to give our clients the best possible service 24x7.
Profile: Technical Support Representative (T.S.R)
Responsibilities of T.S.R:
Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
Follow up to ensure that appropriate actions were taken on customers' requests.
Refer unresolved customer grievances or special requests to designated departments for further investigation.
Skills Required
Good communications skills
Ability to listen and active problem solving skills
Good interpersonal skills
Ability to handle pressure
Working days: 06/week (1 weekly off)
Working Hours: 09hrs (with 1 hour of break)
Shift: Night
Salary: 2L to 3.6L
All the best! - 
