StatSoft Technologies Private Limited Noida, Uttar Pradesh

To deliver quality customer service and first time resolution to all customer enquiries over the Phone and through e mail response. Accountabilities, responsibilities and main duties: (including people management and finance) -Proactively pick up calls and emails as per the agreed standards and be the first point of contact for the customer. -Navigate meticulously to research on required information using available resources/applications -Provide customers with accurate information and achieve first time resolution. -Proactively identify and escalate priority issues to the contacts as per the escalation matrix. -Route/Transfer calls to appropriate resource/channel if necessary while following agreed telephony etiquettes. -Follow up with the concerned department/ customer to ensure the customer query has been resolved via email or phone. -Update required tools (CRM, excel sheets etc.) to record every customer interaction promptly. -Ensure schedule adherence for breaks, leaves etc as agreed with line manager. -Ensure 100% attendance to all required and suggested trainings.