Samhridya Software Solutions Pvt Ltd.

Hyderabad, Telangana

Job Responsibilities: The primary task of a Senior Customer Support executive is to handle calls from customers and provide them with a solution to their queries. He/She must show the willingness to learn new things every time and then. Must discuss every matter with its team leader to get any issue sorted Giving a resolution to the customers or clients should be the whole and sole responsibility. Should carry out various other professional services like Business Research, Legal services, Financial Analysis etc. Must be very effective in providing customer service by providing resolution to their complicated queries and issues. Must efficiently set goals and work on so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers. Should have good Oral and written communication. An effective communicator, probably fluid with what he/she is speaking. Should be a computer literate. Should be flexible enough to adapt to any environment or changes happening in the sector. Should be patient enough and quite motivated towards learning new things and execute it effectively on day to day basis. Qualifications: A Minimum Degree is preferred with Mandatory language skills in English,Telugu and Hindi (Listening, Speaking and Writing) Job Type: Full-time Qualifications and Skills A Minimum Degree with 2 years of extensive experience Benefits Provident Fund Insurance