Lurap Gurgaon, Haryana

1: Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. 2: Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders. 3: Follow up to ensure that appropriate actions were taken on customers' requests. 4: Refer unresolved customer grievances or special requests to designated departments for further action. 5: Maintains customer records by updating account information in the software. 6: Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintaining a relationship from complaint open till complaint get close with the proper solution. 7: Communicate in a helpful and friendly manner with every customer either over the telephone or Chat