Responsible for taking calls & query related chats to the customers.
Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Follow up to ensure that appropriate actions were taken on customers' requests.
Refer unresolved customer grievances or special requests to designated departments for further investigation.
Adhere to SOP, Quality guidelines set for the process.
Work closely with the E-Commerce Fulfillment team to ensure that customers receive their order, correctly and on time. Spot potential issues and establish the means to mitigate them.
Must be on time, and have good attendance
Other duties and special projects as assigned
Industries we serve:
FMCG / Food / Beverages
Key Skills : Customer Service, Customer Relationship, Calling, Communication Skills, ...