Huma Exports & Techno Consultants Pvt Ltd Thane, Maharashtra

Overview

Job Type: Health Care Call Center Experience: 1-2 years exp (Call centre/ customer Service/any Healthcare experience preferred) Qualifications: Graduate Language Proficiency: Minimum 3-4 Language speaking ability As a Customer Service Representative, you will be responsible for answering and resolving customer enquiries, requests, and complaints. Making outbound Welcome calls to New Customers. Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Customer Focus, Attention to Detail, Professionalism, Multi-tasking.Someone with exceptional customer service and interpersonal skills would be a good fit for this dynamic customer service role. Primary Responsibilities of the Customer Service Representative include: Respond to incoming calls from Patients and provide accurate, timely and consistent information as well as ensure resolution when needed. Make Welcome calls to New Patients,informing them about product warranty,round the clock assistance etc Investigate complaints / enquiries and provide resolutions in a timely and accurate manner Focus on resolving issues on the first call, navigate through the appropriate computer system(s) to identify the current status of the issue and provide appropriate response to caller Perform follow up on all issues requiring investigation. Prepare appropriate documentation in company call tracking system on incoming and outgoing telephone calls.100% documentation(Tagging) of all calls. Call Center Agent Skills Ability to multitask and navigate through computer with proficiency. Deliver all information and questions in a positive, conversational and compassionate manner to facilitate developing a relationship with the patient/customer, while providing the best customer service experience possible. Meet performance goals set by the company.

Skills / Roles I hire for

Call Center ExecutiveScience GraduateCustomer Care ExecutiveHealth Care Executive

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