Catering & Allied

Mumbai, Maharashtra

- Anticipate guest needs and ensure that service meets/exceeds expectations to ensure a memorable and pleasant dining experience. - Inspect table settings, chairs, floors, proper maintenance, cleanliness and safety, takes immediate action to correct any issues. - Manage the guest reservation system. - Receive and greets members and guests; assist with seating. - Check tables throughout service times for guest satisfaction, resolve guest complaints. - Enforce restaurant rules, regulations and policies. - Supervise the dining room staff and maintain uniform service standards. - Ensure side work is completed every day and restaurant supplies are stocked. Reports any supply shortages to the Assistant Manager or Restaurant Manager. - Review daily specials, stations and other applicable announcements. - Attend trainings about service standards, menu items and up-selling. - Train food service and bar staff on a continuous basis. - Assist with banquet room set up and break down. - Coordinates food service between kitchen and service staff. - Act as initial contact for disciplinary actions. Assure that actions are consistent and accurate. - Provides timely detailed account of any disciplinary issues to the Assistant Manager and Restaurant Manager. - Lead to achieve desired results in high quality service and experience for the Guests. - Perform other related duties as assigned.