Overview
Job Responsibilities:
- Manage a team of approximately 10 - 20 CSRs
- Ensures 100% of CSRs meet and or exceeds their overall KPI's (sales targets, customer satisfaction and experience, quality and productivity standards)
- Provides consistent, balanced and timely performance feedback on CSR performance
- Ensures a positive work environment, continuous learning and a high quality employment experience for your team
- Provides leadership and manages to all operational standards
- Along with fellow Team Leaders, meets and exceeds all department goals
- Applies timely performance management standards and processes
- Day to day sales/service request management
- Effectively communicates and manages change in operating procedures and processes to ensure staff understanding, retention and appropriate execution
- Coach, develop and engage the CSR to increase their abilities while enhancing their own careers
Skills / Roles I hire for
Team LeaderOutbound Voiceoutbound callingcsrInbound VoiceVoice ProcessHealth Care Providers