Customer Care Executive

Skywings Advisors Private Limited

Key Responsibilities:

Customer Support:

Handle inbound and outbound customer inquiries via phone, email, or chat.

Provide timely and professional assistance to resolve customer issues or inquiries.

Ensure a high level of customer satisfaction through effective communication and problem-solving.

Data Entry and Processing:

Accurately input and update data into the designated systems or databases.

Verify and validate data for accuracy and completeness.

Maintain confidentiality and data security protocols.

Documentation and Reporting:

Prepare reports, documentation, and presentations as required.

Maintain records and files in an organized manner.

Collaborate with team members to ensure data consistency and accuracy.

Process Adherence:

Adhere to established BPO processes, guidelines, and protocols.

Identify and suggest improvements to streamline processes for increased efficiency.

Quality Assurance:

Participate in quality assurance activities to ensure service quality meets or exceeds client expectations.

Address and resolve quality-related issues promptly.

Team Collaboration:

Collaborate with team members to achieve common goals and objectives.

Share knowledge and best practices within the team.

Professional Development:

Stay updated on industry trends, technologies, and best practices.

Attend training sessions and workshops as required.

Qualifications:

Intermediate will also be preferred (Bachelor's degree preferred).

Previous experience in a BPO or customer service role is a plus.

Strong communication skills (verbal and written).

Excellent problem-solving and critical-thinking abilities.

Proficiency in computer applications and data entry.

Ability to work in a team and meet performance targets.

Attention to detail and accuracy.

Working Conditions:

Shift-based work, including nights and weekends as per business requirements.

Fast-paced and dynamic work environment.

Experience : 1 - 3 Years

No. of Openings : 10

Education : Higher Secondary, Secondary School, Any Bachelor Degree

Role : Customer Care Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India