Assistant Manager

Florican Enterprises Pvt Ltd

Job Requirements:

Outstanding written and verbal communication skills.

Excellent interpersonal skills.

Meet & Greet customers face to face as per Business requirements.

Take feedback from clients and customers on the services provided

Customer complaints: Listen to customer complaints in a friendly and professional

manner and resolve their issue within a stipulated time frame (24hrs)

Manage Google business and ensure to generate Google reviews

Will be responsible for Managing Customer Satisfaction Index (CSI score)

Followup: Continuous follow up with customer

Reports: Prepare reports on customer grievance, CSI score from customers, and share

with management

Communication: Handle and track customer emails and calls and give professional

support 24/7 on emails and calls

Record customer information within our customer service database

Excellent communication skills that allow you to inform, help and advice customers

clearly and to liaise effectively with other professionals

Confident, patient, polite, tact and diplomatic, when dealing with difficult situations

Has a creative thought process and is able to come up with new ideas to improve

customer service standards

Has organizational and planning skills to develop customer service policies

Is committed to improving your customer service skills on an ongoing basis.

Proficiency in Microsoft Office and customer service software.

Good understanding of management practices and techniques.

Implement an effective customer loyalty program.

Experience : 3 - 6 Years

No. of Openings : 1

Education : Professional Degree, Any Bachelor Degree

Role : Customer Relationship Manager

Industry Type : Real Estate / Property / Construction

Gender : Female

Job Country : India