Customer Service Representative

Tridat Techologies

Position: Customer Service Representative

Roles & responsibilities:

1. This role involves providing notifications to the clients and assisting with any queries they may have via Calls.

2. Role involves developing strong customer relationships and responsible to resolve queries of the customers via Call/chat within the assigned TAT/SLA.

3. Manage and take Ownership of the resolution process for all customer related issues (Outbound/Inbound calls).

4. Using define resources and tools to support the customer by answering questions and escalating to respective teams if needed for further support.

Required skills:

1. Ready to work in rotational shifts.

2. Good communication with reading and written communication skills.

3. Excellent time management skills, attention to detail and the ability to multi task.

4. Confident to handle assign responsibility.

Educational Qualification: Any Graduate/Undergraduate

Experience: 6 months and above years of experience.

Will be getting night shift allowances as well.

*Freshers with good communication may also apply.

Location: Andheri (E)

Shift Timing: Fixed night shift (5 days working in a week & 2 days rotational offs)

*Preferably looking for male candidates

Experience : 0 - 6 Years

No. of Openings : 20

Education : Higher Secondary, Diploma, Any Bachelor Degree

Role : Customer Service Representative

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : Male

Job Country : India