Customer Service Officer - Turbhe Midc

Florican Enterprises Pvt Ltd

Job Title: Customer Service Follow-Up Specialist (20k-25k) No of Vacancy: 01

Job Overview:

As a Customer Service Follow-Up Specialist, you will play a crucial role in ensuring customer satisfaction by conducting post-service interactions. Your responsibilities will include reaching out to customers after a service or purchase, addressing concerns, collecting feedback, and providing assistance to enhance the overall customer experience. Strong communication skills, empathy, and attention to customer feedback are essential for success in this role.

Key Responsibilities:

1. Post-Service Outreach:

2. Issue Resolution:

3. Customer Feedback Collection:

4. Customer Education:

5. Cross-Sell and Upsell Opportunities:

6. Documentation and Reporting:

7. Customer Retention:

8. Quality Assurance:

9. Team Collaboration:

10. Timely Response:

Qualifications and Skills:

High school diploma or equivalent; additional education in customer service or related fields is a plus.

Proven experience in customer service or a related role.

Excellent communication and interpersonal skills.

Empathy and the ability to handle customer concerns with professionalism.

Strong problem-solving and conflict resolution skills.

Attention to detail and accuracy in documenting customer interactions.

Familiarity with customer relationship management (CRM) tools is advantageous.

Experience : 2 - 8 Years

No. of Openings : 1

Education : Higher Secondary, Any Bachelor Degree

Role : Customer Service Officer

Industry Type : Engineering / Cement / Metals

Gender : [ Male / Female ]

Job Country : India