Customer Service Associate

AIMS Pvt. Ltd

attending a pre-flight briefing, during which air cabin crew are assigned their working positions for the upcoming flight. Crew are informed of flight details, the schedule, the number of infants on board and if there are passengers with any special requirements, such as diabetic passengers or passengers in wheelchairs
carrying out pre-flight duties, including checking the safety equipment and doing security checks, ensuring the aircraft is clean and tidy and that information in the seat pockets is up to date and all meals, drinks and stock are on board
welcoming passengers on board and directing them to their seats
informing passengers of the aircraft safety procedures and ensuring that all hand luggage is securely stored away
checking all seat belts and galleys are secure prior to take-off
making announcements on behalf of the pilot and answering questions during the flight
serving meals and refreshments
selling duty-free goods and advising passengers of any allowance restrictions in force at their destination
reassuring passengers and ensuring that they follow safety procedures correctly in emergency situations
giving first aid where necessary
ensuring passengers disembark safely at the end of a flight and checking that there is no luggage left in the overhead lockers and no stowaways or suspicious items on board
completing paperwork, including writing a flight report.