CSR / CSA / Customer Care Executive

Ticket2Careers

The Role Description

- Handling customer calls related to issues, complaints, queries

- Following up and resolving service related issues of customers with the team

- Maintaining the day to day customer query data

- Assist with placement of orders and payments

- Assist in customer retention

- Usage of fresh desk

Shift Window: 7 AM to 12 PM (any 9 Hrs)

Desired Skill Set Required:

- Good verbal English communication skills

- Ability to work under pressure and work towards deadlines

- Working knowledge of MS Excel

Responsibility:

· Identify and assess customers needs to achieve satisfaction

· Build sustainable relationships and trust with customer accounts through open and interactive communication

· Provide accurate, valid and complete information by using the right methods/tools

· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

· Keep records of customer interactions, process customer accounts, and file documents

· Follow communication procedures, guidelines, and policies

· Take the extra mile to engage customers

Required Experience, Skills and Qualifications

· Proven customer support experience or experience as a client service representative

· Track record of over-achieving quota

· Strong phone contact handling skills and active listening

· Familiarity with CRM systems and practices

· Customer orientation and ability to adapt/respond to different types of characters

· Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

Experience : 0 - 2 Years

No. of Openings : 100

Education : Higher Secondary, Secondary School

Role : Customer Care Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India