Technical Support Engineer

Toolify Private Limited

Company Name- Bolsterbiz

Technical Support Engineer( Remote) Urgent Candidates

Total Experience: - At least more than 23 years

Relevant Experience - At least 1.5 years

Salary Budget - Up to 8 LPA (negotiable if candidate is exceptionally good

Candidate who has experience with hardware or is working as a technical agent for Windows or system software.

They should have experience with some SaaS software applications.

Responsibilities:

Engage in direct communication with US-based B2B clients to understand and

diagnose their technical issues related to the software.

Take screen recordings during client interactions to better comprehend the nature of

the reported issues.

Replicate and troubleshoot basic and complex technical issues experienced by

clients, including account setup.

Diagnose and troubleshoot technical issues, working diligently to identify points of

difficulty within their workflow on the software.

Collaborate closely with the internal engineering team to escalate and resolve

complex technical problems efficiently.

Provide prompt and accurate technical solutions to clients, ensuring their issues are

addressed satisfactorily.

Utilize your expertise in HTML, CSS, JavaScript, PHP, GitHub, and JIRA to deliver

effective support and solutions.

Refer to internal databases and external resources to access relevant information

and maintain up-to-date knowledge of the product and its updates.

Act as a reliable resource for clients, offering guidance and best practices to

maximize their productivity and experience with the software.

Document and maintain detailed records of client interactions, issues, and

resolutions in our support system.

Handle Answer L2 tickets, addressing more advanced technical inquiries and

troubleshooting.

Qualifications

Familiarity with version control systems like GitHub and issue tracking tools like JIRA.

Excellent communication skills and ability to communicate tech

Experience : 2 - 4 Years

No. of Openings : 2

Education : B.C.A, B.Tech/B.E, M.C.A, M.Tech

Role : Technical Support Engineer

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India