Company Name- Bolsterbiz
Technical Support Engineer( Remote) Urgent Candidates
Total Experience: - At least more than 23 years
Relevant Experience - At least 1.5 years
Salary Budget - Up to 8 LPA (negotiable if candidate is exceptionally good
Candidate who has experience with hardware or is working as a technical agent for Windows or system software.
They should have experience with some SaaS software applications.
Engage in direct communication with US-based B2B clients to understand and
diagnose their technical issues related to the software.
Take screen recordings during client interactions to better comprehend the nature of
the reported issues.
Replicate and troubleshoot basic and complex technical issues experienced by
clients, including account setup.
Diagnose and troubleshoot technical issues, working diligently to identify points of
difficulty within their workflow on the software.
Collaborate closely with the internal engineering team to escalate and resolve
complex technical problems efficiently.
Provide prompt and accurate technical solutions to clients, ensuring their issues are
effective support and solutions.
Refer to internal databases and external resources to access relevant information
and maintain up-to-date knowledge of the product and its updates.
Act as a reliable resource for clients, offering guidance and best practices to
maximize their productivity and experience with the software.
Document and maintain detailed records of client interactions, issues, and
resolutions in our support system.
Handle Answer L2 tickets, addressing more advanced technical inquiries and
Familiarity with version control systems like GitHub and issue tracking tools like JIRA.
Excellent communication skills and ability to communicate tech
Experience : 2 - 4 Years
No. of Openings : 2
Education : B.C.A, B.Tech/B.E, M.C.A, M.Tech
Role : Technical Support Engineer
Industry Type : Call Centre / BPO / KPO / ITES / LPO
Gender : [ Male / Female ]
Job Country : India
Toolify Private Limited is one of the leading and prominent organizations in Delhi. Founded in the year 2022, we are one of the best companies in Delhi that help employees to get their preferred employment opportunities both in India and abroad. rnrnToolify Private Limited is one of the well-established recruitment firms that deal with several recruitment-related assistance. Our team of expert consultants is dedicated to leveraging the business potential of our clients by offering strategic HR services, overseas placement, and placement consultancy services.Read More...
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