Customer Service Executive Gurgaon for Punjabi Matrimonial Services Global Matchmaking Service Predominantly Providing Matchmaking Services for Indians in Uk, Usa, Canada and Australia.

Capital Placement Services

We are looking for a high-performing Customer service professional who is self driven,

loves to interact with customers, can easily strike a conversation with customers and is a

high achiever.

He should be enthusiastic for Service for Company new business which is a high end

NRI clients.

We are in the business of finding people happiness and consequently somebody who is

jovial, mature, and result-oriented and cares deeply for our customers will be able to

succeed in this role.

The role is a customer interaction, where the individual is expected to handle escalations,

be extremely driven to resolve situations of irritated customers, handle the entire

consultant team and drive them to achieve sales & service success.

Responsibilities and Duties

You will be responsible for identifying clients requirements and helping them find the

right match with over the phone.

To be progressive in the approach and yet respect tradition and backgrounds for our NRI

clients.

Work with CRM to find suitable matches for clients.

Ensure adherence to service delivery standards and excellence in service.

Needs to be partner with the clients in their search for life partner.

Self motivated with a willingness to make and receive 40+ calls per day to customers

Ensuring quality of service delivery to the customers through the Service Advisors and

ensuring success stories

Must possess Customer Service Attitude

Handling Escalation calls of Customers

Track Customer Satisfaction & ensure closure of complaints

Strong Rapport building skills with Team & stakeholders, manage attrition in the team

Identify relevant training needs of agents & ensure effective implementation.

Requirements

Bachelors Degree from any stream

Minimum Overall 1-4 yrs customer service experience

Must speak Punjabi and English fluently. Since all customers will be from western

countries (UK, USA, Canada, Australia etc.)

Salary

· Rs. 20,000 - 30,000 Per month in hand.

Experience : 0 - 10 Years

No. of Openings : 10

Education : Any Bachelor Degree

Role : Customer Service Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India