Customer Care Executive

  • icon job experience 2 - 3 Years
  • icon job opening 1 Openings
  • icon salary 1.8-2.5 Lac/Yr
  • icon job location Pune
  • icon job posting Posted 5 days ago

Job Description

Communication and problem-solving skills to provide exceptional service to customers and contribute to the growth of the company

Responsibilities.

A customer care executive tends to act as a link-man between a company and its customers and resolves any such queries generated by its customers or clients with efficiency.

The only aim is to ensure customer satisfaction by fulfilling their requirements.

Should be confident in troubleshooting any such emerging queries and maintaining high standards.

Develops a strong relationship with their customers and generates trust with an open and interactive communication.

Acquire and validate information and providing it to the customers with full efficiency.

Document or maintain records of each and every interaction with the customers for future evaluation.

Setting up customer accounts and provide relevant information to them.

Follow the procedure, guidelines provided and implement it while troubleshooting queries.

Should be excellent with their communication skills

Should have the ability to interact with foreign clients.

Should also have strong presentation skills.

Strong analytical skills and be able to manage time effectively.

Should be able to multi-task.

This job strong demands for good interpersonal and problem-solving skills.

Should be able to adapt to interacting with any client and should have good listening skills to validate the data and troubleshoot.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Technical

Knowledge about MS office

Knowledge of ERP

Analytical skills

Behavioural

Communication Skills

Email etiquettes

Team work

Time management
  • Experience2 - 3 Years
  • No. of Openings1
  • EducationAny Bachelor Degree
  • RoleCustomer Care Executive
  • Industry TypeCall Centre / BPO / KPO / ITES / LPO
  • Gender[ Male / Female ]
  • Job CountryIndia

About Shri Management Services

Shri Management Services is one of the leading and prominent organizations in Pune, Maharashtra. Founded in the year 2020, Shri Management Services is located inPune, Maharashtra, India. We are one of the best companies in Pune that help the employees to get their preferred employment opportunities both in India and abroad.

Shri Management Servicesis one of the well-established recruitment firms in Pube that deals with several recruitment-related assistance. Our team of expert consultants is dedicated to leveraging the business potential of our clients by offering strategic HR services, overseas placement, and placementconsultancy services.

We collaborate with our clients to broaden their business prospects by providing solutions in managerial search & selection, middle management hiring, project-based employee hiring and recruitment process. With immense expertise in the domain, we positively believe that we are successfully able to deliver value-added solutions for all kinds of demands of all types of global and local businesses.

AtShri Management Services we have the capability to align the diversified and intricate HR needs of our clients by providing dependable and strategic staffing solutions. By comprehending the significance of aligning talent strategy with business strategy we give excellent and unique solutions that compel our client's businesses ahead. Our main goal is to provide top-notch services at an affordable rate.

We gain the faith and trustworthiness of our customers through our commitment, capability and extraordinary services. Our professional team members can work 247 to provide assistance to our clients to persuade their queries related to miscellaneous services. We believe in giving effective solutions and never negotiating with the value of our work. We are a credible and reputable company that you can rely on for any of your job-related queries.

Approach Shri Management Servicesnow to get the best placement ever and to take the best quality services of the town.

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