Virtual Customer Service Representative

Integrated Business

DESCRIPTION

An Integrated Business - Virtual Customer Service Associate / Representative (IBVCS) is a critical part of our mission to deliver timely, accurate, and professional customer service to all Integrated Business customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting solutions and correcting post-sales problems.

IBVCS Associates communicate with customers primarily through mail, chat, and phone and utilize a variety of software tools to navigate customer accounts, research, and review policies and communicate effective solutions in a fun and fast-paced environment.

Integrated Business Virtual Customer Service (IBVCS) - It is a Work from Home model for India (Because Of Covid-19). VCS associates are expected to work from a home location approved by IB for all scheduled hours. It is the responsibility of the associates to ensure uninterrupted internet connectivity and a work-like environment at home location so that associates can deliver their best in terms of productivity and quality.

Knowledge & Skills Required

Desired Skills:

Action oriented, self-disciplined and organized

Effective time management skills and ability to prioritize work time to ensure productivity

Ability to communicate clearly with both internal and external customers

Good comprehension skills - ability to clearly understand and address customer issues appropriately

Good composition skills - ability to compose grammatically correct, concise, and accurate written responses

Ability to use a desktop/Laptop computer system, smartphone and Internet Explorer

Should be a self-driven, motivated, and task-driven individual who can learn fast and operate with minimal support from Manager and Lead.

Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity

Should ensure a Work-like environment with no disturbance during the work hours.

Experience : 0 - 1 Years

No. of Openings : 10

Education : Higher Secondary, Secondary School, Diploma, Any Bachelor Degree

Role : Customer Service Representative

Industry Type : Banking / Financial Services / Stock Broking

Gender : [ Male / Female ]

Job Country : India