Customer Relationship Executive

Bonvive India Limited

To ensure customer engagement, service orientation and quality of delivery.

Managing inbound/ Outbound voice process & customer service Inquiry.

Viewing and managing workloads.

Identifying & assessing customers needs to achieve satisfaction.

Strong phone Etiquette and active listening skills.

Hands on experience in service desk ticketing system.

Familiar with web portals & Mobile applications.

Maintaining a positive, empathetic and professional attitude toward customers at all times

Acknowledging and resolving customer complaints.

Keeping users informed of progress

Logging all relevant service request details, allocating categorization and prioritization codes

Keeping records of customer interactions, transactions, comments and complaints.

Conducting customer/user satisfaction call-backs/surveys.

Support/understand customer needs and develop plans to address them.

Experience : 2 - 4 Years

No. of Openings : 1

Education : Any Bachelor Degree

Role : Customer Relationship Executive

Industry Type : Hospitals / Medical / Healthcare Equipments

Gender : Female

Job Country : India