Customer Care Executive jobs in Mohali - The k43 Enterprises

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  • Applicants Less than 5 Applicants

Job Description

Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

Main Job Tasks, Duties and Responsibilities

answer calls and respond to emails

handle customer inquiries both over the phone and by email

research required information using available resources

manage and resolve customer complaints

provide customers with product and service information

enter new customer information into system

update existing customer information

process orders, forms and applications

identify and escalate priority issues

route calls to appropriate resource

follow up customer calls where necessary

document all call information according to standard operating procedures

complete call logs

produce call reports

Education and Experience

high school diploma or equivalent

proficient in relevant computer applications

required language proficiency

knowledge of customer service principles and practices

knowledge of call center telephony and technology

some experience in a call center or customer service environment

good data entry and typing skills

knowledge of administration and clerical processes

Industry

Call Centre / BPO / KPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy

20

Education

Other Bachelor Degree

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