Job Description

Monitoring the entire customer service process.

Resolving customer issues brought to your attention.

Creating procedures and policies for effective customer service.

Planning how to train customer support professionals.

Standardizing the customer service delivery of an organization.

Interviewing the skills of potential candidates through relevant questions.

Recruiting the best candidates from a wide range of interviewees.

Tracking the work of every customer service representative in the team.

Performing quality assurance surveys with customers.

Conveying customers feedback to the team.

Fixing appointments according to the convenience of clients and customers.

Interacting with customers to determine whether they have a desirable and shareable experience.

Helping every customer service professional improve.

Experience : 1 - 3 Years

No. of Openings : 1

Education : Vocational Course, Diploma, Advanced/Higher Diploma, Professional Degree

Role : Customer Service Executive

Industry Type : Engineering / Cement / Metals

Gender : [ Male / Female ]

Job Country : India

About Impact HR & KM Solutions

Impact HR & KM Solutions is benchmarked as one of the most trusted and dedicated HR & Outsourcing Companies in India that has been serving its clients over the years. We have earned a name for ourselves for providing clients innovative HR solutions. We are one among the very few companies that understand clients needs to the roots and make efforts to go to those roots just as to give them what they want. Our services include HR Outsourcing Services, Talent Management, Knowledge Management, ,Executive Hunt, Resume Services, Corporate Governance and Networking Solutions. We place candidates across various industries like Banking / Financial, BPO, Human Resource, Engineering, Medical/Health Care/Pharmaceuticals, FMCG, Export/ Import, Education / Training and Automobile.Our services are prompt and cater to all kinds of clients. At Impact HR & KM Solutions, we provide customized solutions for all kind of clients with great levels of enthusiasm and passion towards them.
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