Technical Support Officer

ABM Technomatrix Pvt. Ltd.

Develop, manage and maintain a robust pipeline and sales funnel to achieve assigned revenue targets and service levels
Actively seeking out new sales opportunities through cold calling, networking and social media
Conduct market research to understand customer requirements and providing the best fit solution
Selling products and assisting customer inquiries via phone, chat or email
Identify and work with existing customers to improve and expand relationships
Contributing to team efforts by coordinate and engage necessary resources from the Product, Operations and Marketing teams
Ensure customer satisfaction by providing accurate sales support to customers and help them to resolve their problems
Maintain record of all conversations
Maintains quality service by establishing and enforcing organization standards
Achieve goals set by the company