Customer Care Executive jobs in Pune - HGS

  • Customer Care , Bpo, Voice Call , International Bpo , Domestic Bpo .

    HGS

    1. 0 - 3 yrs
    2. Pune
    Rs 1,00,000 to 2,25,000 p.a.

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  • Job View 141 Views
  • Applicants Less than 5 Applicants

Job Description

Job Location: Viman Nagar, Pune

• Excellent Communications skills.

• Action-oriented, self-disciplined and organized.

• Effective time management skills and ability to prioritize work time to ensure productivity and department standards.

• Ability to communicate clearly with both internal and external customers.

• Good comprehension skills - ability to clearly understand and address customer issues appropriately.

• Good composition skills - ability to compose grammatically correct, concise, and accurate written responses.

Preferred Criteria:

The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be a creative and analytical problem solvers with a passion for excellent customer service.

Customer Focus:

• Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.

• Ability to empathize with and prioritize customer needs.

• Demonstrates interpersonal skills with a diverse customer base.

• Demonstrates conflict resolution, negotiation, and de-escalation skills.

• Demonstrates ownership to resolve challenging customer issues, escalating when necessary.

• Ability to determine customer needs and provide appropriate solutions.

• Flexible with the working schedule; may be expected to work weekends, holidays and events.

Industry

Aviation/Airline/Aerospace

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy

100

Education

Other Bachelor Degree


About HGS

Job Location: Viman Nagar, Pune
Agents need to handle inbound calls and process emails (Depends on the process).
Agent is required to ensure that all the information is captured and communicated to the customer accurately.
Clear and conscious communication, Customer Delight with exceptional CSAT and QA scores, Compliance to policies and Processes and managing Handling time and accuracy
Education qualification: Graduate in any discipline/Undergraduates/Dropout
Shifts: Candidate should be ready to work in 24*7(Rotational Shifts)
Age: 18-32 Years
Language: Should be fluent in spoken and written English
Minimum work experience: Fresher can also apply
Specialized Skills Required (Non-Travel): Good Communication Skills with Customer Service skills, any experience in BPO will be an added advantage

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