Customer Care , Bpo, Voice Call , International Bpo , Domestic Bpo .

HGS

Job Location: Viman Nagar, Pune

Excellent Communications skills.

Action-oriented, self-disciplined and organized.

Effective time management skills and ability to prioritize work time to ensure productivity and department standards.

Ability to communicate clearly with both internal and external customers.

Good comprehension skills - ability to clearly understand and address customer issues appropriately.

Good composition skills - ability to compose grammatically correct, concise, and accurate written responses.

Preferred Criteria:

The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be a creative and analytical problem solvers with a passion for excellent customer service.

Customer Focus:

Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.

Ability to empathize with and prioritize customer needs.

Demonstrates interpersonal skills with a diverse customer base.

Demonstrates conflict resolution, negotiation, and de-escalation skills.

Demonstrates ownership to resolve challenging customer issues, escalating when necessary.

Ability to determine customer needs and provide appropriate solutions.

Flexible with the working schedule; may be expected to work weekends, holidays and events.

Experience : 0 - 3 Years

No. of Openings : 100

Education : Any Bachelor Degree

Role : Customer Care Executive

Industry Type : Aviation / Airline / Aerospace

Gender : [ Male / Female ]

Job Country : India