Client Relationship Manager

Expodian educational and welfare trust

We are looking for a Client Relations Manager to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services.

In this role, you should be an excellent communicator whos able to grasp customer needs and brainstorm ways to fulfill them. If you also have a background in customer service and knowledge of our industry, wed like to meet you.

Your goal will be to help us safeguard our revenue and retain our customers.

Responsibilities

Build relationships with key employees among customers

Create plans to address clients business needs

Advise clients on creating profitable processes

Schedule regular meetings with customers to ensure they are satisfied

Act as point of contact for complaints and escalate issues as appropriate

Help sales team up-sell or cross-sell services and products

Ensure both the company and clients adhere to contract terms

Study competition to find new ways to retain customers

Set sales and revenue targets and work diligently to meet them

Collaborate with internal teams (. sales, engineers, senior management) to address customers needs

Requirements

Proven experience as a Client Relations Manager or Relationship Manager

Proven track record of meeting and exceeding targets

Background in customer service; industry knowledge is a plus

Experience tracking relevant KPIs (. customer satisfaction)

Proficient in MS Office, with working knowledge of CRM platforms (. Salesforce)

A customer-oriented attitude

Excellent communication and negotiation skills

Problem-solving aptitude

Ability to work well with a team

BSc/BA in Business Administration, Marketing or a related field

Experience : 2 - 5 Years

No. of Openings : 3

Education : Professional Degree, Any Bachelor Degree, B.A, B.B.A, B.Com, MD/Medicine Doctor, Post Graduate Diploma, M.B.A/PGDM, M.Com

Role : Client Relationship Manager

Industry Type : Education / Teaching / Training / Colleges /Institutes / Universities

Gender : Female

Job Country : India