Technical Support Engineer jobs in Pune - Micro Academy

Hi Team,

we have An Urgent Requirment for the Below Jd. Interetsed Candidates Kindly Revert for Further Discussion.

cutrrent Ctc

exp Ctc

notice Period

qualifications

mandatory Skills & Experience:

• 4 to 10 Years’ Experience in Any One or Combination of O365, Active Directory or other Cloud Based System, and Troubleshooting Experience

• Passionate About Delivering the Ultimate Customer Experience

• Demonstrated Professionalism in Resolving Customer Issues

• Success At Working in a Team Environment Where a Customer Obsessive Culture is Paramount

• Demonstrated Problem-solving Skills Including: Identification of Issues, Obstacles and Opportunities and Development and Implementation of Effective Solutions

• Demonstrated Ability to Think On Your Feet and Take a Methodical Approach to Troubleshooting.

• Commitment to Meet and Exceed Individual and Team Kpis

• Excellent Written and Verbal Communication Skills

• Understanding of O365 Suite and Environment

• Understanding of O365 Capabilities, Plans, Service Descriptions and Features

• Experience with Desktop Administration

• Experience with Remote Desktop Support

• Knowledge of Concepts and Best Practices Relative to Call Center Methodologies

• Excellent Knowledge and Troubleshooting Experience in Support of Legacy Microsoft Office Suites (outlook, Word, Excel, Onenote, Powerpoint, Visio, Onedrive for Business, Etc.)

• Demonstrated Insight: the Best and the Brightest Thinking with the Capacity to Gain An Accurate and Deep Understanding

• Demonstrated Execution: Ability to Take Action and Follow Through

• Demonstrated Results: Ability to Makes a Difference By Successfully Exceeding Expectations On Established Metrics

desired Skills & Experience:

Experience with Microsoft Windows Operating System Environment

Experience with Server and Network Administration (windows or Linux)

Experience with Itil Methodologies and Best Practices

Experience with Server & Network Administration

Understanding of Dns

Experience Wit