Technical Support Engineer jobs in Pune - Micro Academy

Hi Team,

we have An Urgent Requirment for the Below Jd. Interetsed Candidates Kindly Revert for Further Discussion.

cutrrent Ctc

exp Ctc

notice Period

qualifications

mandatory Skills & Experience:

4 to 10 Years Experience in Any One or Combination of O365, Active Directory or other Cloud Based System, and Troubleshooting Experience

Passionate About Delivering the Ultimate Customer Experience

Demonstrated Professionalism in Resolving Customer Issues

Success At Working in a Team Environment Where a Customer Obsessive Culture is Paramount

Demonstrated Problem-solving Skills Including: Identification of Issues, Obstacles and Opportunities and Development and Implementation of Effective Solutions

Demonstrated Ability to Think On Your Feet and Take a Methodical Approach to Troubleshooting.

Commitment to Meet and Exceed Individual and Team Kpis

Excellent Written and Verbal Communication Skills

Understanding of O365 Suite and Environment

Understanding of O365 Capabilities, Plans, Service Descriptions and Features

Experience with Desktop Administration

Experience with Remote Desktop Support

Knowledge of Concepts and Best Practices Relative to Call Center Methodologies

Excellent Knowledge and Troubleshooting Experience in Support of Legacy Microsoft Office Suites (outlook, Word, Excel, Onenote, Powerpoint, Visio, Onedrive for Business, Etc.)

Demonstrated Insight: the Best and the Brightest Thinking with the Capacity to Gain An Accurate and Deep Understanding

Demonstrated Execution: Ability to Take Action and Follow Through

Demonstrated Results: Ability to Makes a Difference By Successfully Exceeding Expectations On Established Metrics

desired Skills & Experience:

Experience with Microsoft Windows Operating System Environment

Experience with Server and Network Administration (windows or Linux)

Experience with Itil Methodologies and Best Practices

Experience with Server & Network Administration

Understanding of Dns

Experience Wit