Customer Support Representative - female/gurgaon jobs in Gurgaon - Talent Zone Consultant

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  • Job View 60 Views
  • Applicants Less than 5 Applicants
  • 2019-09-24

Job Description

Responsibilities:

-Respond to customer queries in a timely and accurate way, via phone, email or chat

-Identify customer needs and help customers use specific features

-Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users)

-Update our internal databases with information about technical issues and useful discussions with customers

-Monitor customer complaints on social media and reach out to provide assistance

-Share feature requests and effective workarounds with team members

-Inform customers about new features and functionalities

-Follow up with customers to ensure their technical issues are resolved

-Gather customer feedback and share with our Product, Sales and Marketing teams

-Assist in training junior Customer Support Representatives

Requirements

-Experience as a Customer Support Specialist or similar CS role

-Familiarity with our industry is a plus

-Experience using help desk software and remote support tools

-Understanding of how CRM systems work

-Excellent communication and problem-solving skills

-Multi-tasking abilities

-Patience when handling tough cases

-Graduation in any discipline with a knack in Technology

Industry

Transportation / Logistic / Shipping / Marine

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy

2

Education

Professional Degree, Other Bachelor Degree


About Talent Zone Consultant

TALENT ZONE Consultants is a unique and flourishing Human Resource Consultancy in Bangalore, Karnataka. This company is known for offering best recruitment solutions possible, to both IT and Non-IT industries in all over the world. We host a wide spectrum of Placement Services namely HR Services, Campus Placement, Outsourcing Services, and Manpower Recruitment Services. TALENT ZONE Consultants has gained a considerable network of contacts and a database of quality Candidates, which is generated through networking, referrals and advertising across a wide range of media. Our primary goal is to assist our clients with building the strongest management teams possible. To that end, we endeavor to thoroughly understand our clients' staffing objectives and profile the skills and background required for a job. We effectively understand our client’s manpower requirements and have been successfully delivering to their ongoing demands that are best suited to our clients' needs.

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