Customer Support Representative-female/gurgaon

Talent Zone Consultant

Responsibilities:

-Respond to customer queries in a timely and accurate way, via phone, email or chat

-Identify customer needs and help customers use specific features

-Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users)

-Update our internal databases with information about technical issues and useful discussions with customers

-Monitor customer complaints on social media and reach out to provide assistance

-Share feature requests and effective workarounds with team members

-Inform customers about new features and functionalities

-Follow up with customers to ensure their technical issues are resolved

-Gather customer feedback and share with our Product, Sales and Marketing teams

-Assist in training junior Customer Support Representatives

Requirements

-Experience as a Customer Support Specialist or similar CS role

-Familiarity with our industry is a plus

-Experience using help desk software and remote support tools

-Understanding of how CRM systems work

-Excellent communication and problem-solving skills

-Multi-tasking abilities

-Patience when handling tough cases

-Graduation in any discipline with a knack in Technology

Experience : 0 - 2 Years

No. of Openings : 2

Education : Professional Degree, Any Bachelor Degree

Role : Customer Support Representative - female/gurgaon

Industry Type : Transportation / Logistic / Shipping / Marine / Courier / Freight / Cargo

Gender : Female

Job Country : India