customer support executive

Impact HR & KM Solutions

Responsibilities:

Service Monitoring: Conduct daily checks to ensure all services are functioning

optimally.

Client Liaison: Serve as the primary point of contact for clients, addressing inquiries

and resolving any issues they encounter.

Customer Satisfaction: Actively solicit feedback from clients to gauge their

experience and identify areas for improvement.

Renewal Management: Proactively remind clients about upcoming service renewals

to ensure continued business.

Registration Facilitation: Streamline the registration process for new clients,

ensuring all formalities are completed efficiently.

Account Management: Create secure login credentials for clients and provide them

with welcome messages.

Product Demonstrations: Deliver demonstrations of the company's services,

highlighting key features and functionalities.

Technical Expertise: Possess a thorough understanding of the company's services to

explain them clearly and address any client doubts.

Reporting & Analytics: Conduct daily reviews of administrative reports, user

activity, and credit usage.

Collaboration: Work effectively with internal teams, including accounts

departments, to ensure seamless payment processing.

Campaign Execution: Collaborate with clients on campaign initiatives to achieve

their desired outcomes

Coordination : Coordinate with vendor's technical team in case of any issue

Sheet updates: Daily update all sheets and send all the kyc of the customers

Other all work related to Customer Support Executive

Daily reporting to the manager

Experience : 1 - 2 Years

No. of Openings : 1

Education : Vocational Course, Diploma, Advanced/Higher Diploma, Professional Degree, Any Bachelor Degree, B.B.A, B.Com, Any Master Degree, Post Graduate Diploma, M.A

Role : customer support executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India