Customer Relationship Officer (2-5 years)

Dhirendra Group

CUSTOMER RELATIONSHIP OFFICER

Location: Bhilwara, RJ/Navi Mumbai, MH

Job Description:

Marketing executives oversee many aspects of a campaign throughout the entire lifespan of a product, service, or idea. As such executives are likely to have a great deal of responsibility early on and will be required to manage their time and duties themselves. These responsibilities can include:

Collecting and analyzing customer data

Using CRM systems to manage relationships

Developing new ways to meet customers needs

Handling customer complaints

Overseeing the interactions between customers and key team members, such as Customer Service Representatives

Developing marketing campaigns to attract new customers

Collaborating with sales, marketing, customer service and operations teams to improve the customer experience

Updating databases and using a customer relationship management (CRM) system

Coordinating internal marketing and an organizations culture

monitoring performance and periodically report of working

managing campaigns on social media.

Digital and online marketing

Skills:

Computer skills Excel, Word, and PowerPoint required.

Excel expertise at least Intermediate Level is required.

Should understand International Business Management.

Communications:

Excellent English knowledge is a must.

Must be fluent in communication with strong oral and written communication skills

Remuneration criteria: (As Per Industry Norms)

Experience (2-5 Years)

Regards

Manisha Koul

Dhirendra Group

Experience : 2 - 5 Years

No. of Openings : 2

Education : Any Bachelor Degree, Any Master Degree

Role : Customer Relationship Officer (2-5 years)

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India